Help Desk

HelpDesk and solutions management now in B-kin CRM

B-kin CRM manages cases and incidents from the day they are opened and assigned in the system until the incident has been resolved. The incident management functionality keeps all the relevant information for its management and resolution centralized, guaranteeing complete customer satisfaction.

The CRM software includes tasks such as the prospecting and acquisition of customers. In order to gain and retain customers, the CRM software will manage your sales activity and also offer you technical support.

B-kin CRM will display all the information available about the customer: activities carried out, campaigns in which you have participated, incidents reported, solutions offered, etc.

Try now for 30 days, without any obligations, B-kin CRM software which includes a HelpDesk functionality that manages incidents.

You do not need to install anything, simply fill in the form below.
You will be able to access straight away http://www.b-kin.com/en/ with your user Id and password received previously by e-mail.

Access now http://www.b-kin.com/en/ and try B-kin CRM with incident management.

Manage your incidents in your CRM using B-kin CRM cases, solutions and queues.

Cases: cases are the incidents that can occur to leads or customers. These incidents can refer to products from your organization or also to the sales activity within your company.
Solutions: a solution will solve a particular case. New solutions will enrich our data base for future case solving.
Queues: in order to resolve in less time as possible a case, we have to be efficient when assigning it. For this, B-kin CRM provides the queues functionality that manages our work better. We can create different types of queues according to the importance or the resolution capacity of the members of the queues, the customer status, etc.

HelpDesk and incident management free!

First, try the full version:

Use it for a period of 30 days from the moment you register.
The next step is to either buy the application or use the Free version:

The Free version of B-kin CRM is free of charge. Try it for an unlimited period of time but you will not be able to share the information between B-kin CRM HelpDesk users. You will not be able to see the leads, accounts, contacts, campaigns, activities, opportunities and groups managed by other users. you will not be able to export your information to Microsoft Excel.

In any case, once you enter http://www.b-kin.com/en/, you will always find that the information is kept securely and that is personalized. We encourage you to use the best online CRM software, now with incident management and also many other functionalities that you can find about in www.b-kin.com.


	Your CRM in your pocket As well as accessing your CRM online in http://www.b-kin.com/en/, you have now available the PDA or mobile device version of the CRM software in http://www.b-kin.com/en/crm-mobile

	Affordable For 19 USD / EUR per month, per user. Access the full version of your CRM.

	Includes Plugin for Outlook Synchronize the data that you have in your Outlook with your B-kin CRM.